外贸业务员怎么写邮件给客户催款？

你有遇到一些客户定金是付得蛮爽快的，但是尾款就一拖再拖，说好今天付，过了一个星期还没付，说好这个星期付，结果一个月过去了还是没付，催款都催到头大的客户？

特别是疫情这两年，可能不单单是因为运费贵的问题，还有很多其他的因素导致有很大一部分的客户尾款难受的情况，那么在催款的过程中要怎么跟客户说呢？今天就来聊一聊催款可能用到的英语！

首先，先从邮件的标题开始，催款的邮件标题可以怎么写呢？邮件的主题可以有几种？Payment request email=Collection letter(催款邮件)

例如：

你可以写：Re: Payment for PO210813

你可以写: Re: Payment overdue-PO210813

你还可以写: Re:Re:Re:Re:Re: Final inspection passed

或者这样写: Re: Please arrange the payment soon

或者是这样: Re: Please help to settle the payment

Re: Payment please

Re: Money money go my home

Re: Please arrange the balance soon

Re: Please tell us your loading plan

.......

然后，内容可以分为新客户和老客户，如果是第一次催要怎么说，如果第次之后客户还是没有回复，第二次又要怎么写，第二次还是没有回复，第三次又改怎么办？

下面分享几个第一封催款邮件的常规写法

邮件模板一

Dear ***

Have you already settlted the rest payment?

Please help to send the bank slip to me for record.

Thanks & best regards

***

邮件模板二

Dear ***

We're really glad to inform you that everything is ok. Kindly check attached goods pictures and PL for your review.

Could you please balance the payment for us? Then we can arrange load the container ASAP.

We looking forward to hearing from you soon.

Kind Regards

***

邮件模板三

Dear ***

According to our records you have not settled the rest payment for this order PO210813.

Thanks for your support to our company the first time, on 13th June, we received amount USD 15,630 for your deposit

The attached statement shows the amount owing to be USD 16,300. Please help to balance the payment asap.

Thanks & best regards

***

大家根据实际情况进行增减，如果第一封邮件客户还没有回复，那么我们就考虑第二封邮件催款！

邮件模板

Dear ***

Sorry to push you again.

We wrote to you on 19 July to remind you to balance the payment . Now it is more than two weeks overdue. we confuse what happened to you?

And we must ask you to arrange the wire transfer as quaickly as possible.

We look forward to your prompt reply. Thanks!

Best regards

***

如果第二封邮件还是没有回复，那么我们该怎么办呢？再试试下面的邮件！

邮件模板一

Dear ***

We are really surprised that we haven't got your overdue payment till now. We pushed you again and again in the past two weeks.

Please settle the payment within this week without any further delay.

Yours sincerely

***

邮件模板二

Dear ***

What happened for the payment? Your should arrange the wire transfer one month ago!

We really think that you are an honest guy. And we treasure our business relationship with personal friendship.

Please realize our position and balance the payment ASAP.

Yours sincerely

***

邮件模板三

Dear ***

We are unable to understand why we have received no reply and no payment till now.

We feel that we have shown reasonable patience and treated you a long overdue period. We cannot afford any delay at the monent .

Please reply us immediately for balancing the payment. If not, we have to take action in law and report this claim to the insurance company.

***

大家根据实际情况做必要的调整，如果还是没有回复，那就要结合电话或者是其他的方法了！

催款不是一件容易的事情，写邮件刚开始要注意一下措辞，如果三番四次客户都没有回复，后面就视情况而定了！

希望大家一切顺利！